Have you purchased an iPhone, but are experiencing issues with it? You can't turn it on, and restarting the device doesn't help? Or is the problem that it's freezing? Or is your phone's screen broken? Whatever the case, it's a good idea to take your phone to an authorized iPhone Repair Dubai service center. They should provide both warranty and non-warranty service.

What to do before you take your iPhone to be repaired

Before you head to the service center, it's a good idea to back up your iOS device and have your Apple ID password ready. Some repairs require the password to erase the device or turn off Find My iPhone. It's also a good idea to bring your proof of purchase and any accessories you need help with.

Store warranty, Apple warranty, and what they cover

The warranty for all new goods in Dubai is two years. It may be different for used and refurbished phones. In any case, Apple offers its own warranty for iPhones. Apple guarantees one year, but the Apple warranty offers more benefits than the classic warranty from the seller. You can use the one-year guaranteed warranty on Apple products anywhere in the world without having to present proof of purchase. However, Apple may limit service to areas where authorized dealers originally sold the product. Apple may therefore limit warranty service for hardware purchased in the European Economic Area.   In the event of any material or workmanship defect, you can make claims to Apple even if you purchased the product from a third party.

The classic warranty and the Apple warranty cover defects that may have arisen during the processing of the product. With the warranty service, Apple also addresses dirt under the display, dead pixels, or a poorly positioned FaceTime camera. Or a capillary crack on the corner of the screen without finding the point of impact,t and other cracks. However, if the phone falls out of your hand and the display breaks or you drown it in the bathtub, the warranty will not be recognized. This will be demonstrably mechanical damage.

The claim may be made by an authorized service center repairing your phone, or replacing it with a replacement product of the same model, or refunding you the purchase price of the product in exchange for its return. Under the Apple warranty, you have the remaining warranty on the original product or a ninety-day warranty period from the date of replacement or repair for the replacement product or part or repaired product. The decision will always be made based on which of the periods provides longer coverage.

What is not covered by the warranty conditions

We have already mentioned that in case of mechanical damage to the phone, the warranty will not be extended. You have to pay for a broken phone screen yourself. It is also possible to have your iPhone repaired if it has been damaged by water, but at your own expense. The same goes for corrosion or a damaged camera from contact with a laser. Outside of the warranty, damage to the flash or a bent body of the device can also be repaired. And of course, a broken speaker or microphone.

However, what other damage or defects are not recognized as complaints? For example, it is the battery. Its durability can decrease significantly even after less than a year of use. However, in this case, you are out of luck. The battery is not covered by the warranty. Battery-related problems do not fall under warranty conditions. Similarly, damage to the body of the device or scratches are also excluded from warranty coverage, unless other serious issues are clearly evident—another frequent scenario handled by iPhone Repair Dubai service providers.

When can a service center refuse to repair your device?

If the phone is demonstrably intentionally damaged, has a non-original battery or other parts, then you may also be denied a warranty for routine repairs that are covered by the warranty.